Delivery services are impacted, and your order may not arrive on the promised date.
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Do not share the OTP with the delivery agent over the phone call.
We have received multiple complaints concerning Cash on Delivery orders, where some delivery agents ask for the OTP to reschedule and then mark the shipment as canceled. If you need to reschedule the shipment, please read the message carefully. If the message says ‘cancellation,’ please do not share the OTP with the agent.
⚠ Don’t share OTP with delivery agents over the phone. Learn more.
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Frequently asked questions
My package shows as delivered but I can't find it, what should I do?
We sincerely apologise for the inconvenience caused. The chances of this happening is extremely rare. Please reach out to our support team and they will help with the resolution of this issue.
I received a damaged product, What do i do?
Our sincere apologies if you received a damaged product. You can raise a request for replacement by clicking on “Return/Replace” button on the order by visiting: https://kojiesan.in/returns-exchanges/
I am not getting the option to cancel the order on website, What do i do?
You will only be able to cancel the order before it gets shipped. If your order has not been shipped but you are still unable to cancel it, please reach out to our customer care team.
How much time does it take to dispatch my order?
Your order would be dispatched within 2 working days of the order being placed. You will receive a tracking link via email and SMS once the order has been dispatched.
“Please also note that the above timelines are based on estimates provided by our delivery partners and any unforeseen situations might cause delays”
What happens if my shipment does not get delivered on time?
In case the order does not get delivered within 7-10 working days, you can write to us at care@kojiesan.in . We will do our best to get it delivered for you at the earliest.
