CANCELLATION AND MODIFICATION
Frequently asked questions
Last Updated on October 07, 2023
How do I cancel my order?
Cancelling your order has been made easy on Kojie.san.
In the footer of any page of our website, you will find ‘Cancel Order‘ button which will open a pop-up window asking you to fill-up form to submit your cancellation request or alternatively, you may also opt-in for instant WhatsApp support to help your cancel your order by clicking on ‘Cancel Order’ button.
click here to cancel your order.
Can I change or modify addresses/orders that are already placed?
You would not be able to change any details or modify the number of items, products once you have already placed an order. You can place another fresh order with the desired modifications. We recommend you to get in touch with us at 9743915000 (11 AM to 6 PM)
“Address changes info to be added”
How will I get a refund of the canceled order?
Once the order has been canceled, it usually takes us up to 3 working days to initiate the refund process; please note it takes 6 working days to initiate the refund to the source account.
● For Prepaid orders: Refunds are initiated directly to the source account.
● For any combination of the above: all refunds will be done in the same proportion in which the payments were received including the partial refunds.
How will I get a refund for the refused/undelivered prepaid order?
Once the order has been marked as RTO by our courier partner, it usually takes us up to 3 working days to initiate the refund process; please note it takes 6 working days to initiate the refund to the source account.
● For Prepaid orders: Refunds are initiated directly to the source account.
● For any combination of the above: all refunds will be done in the same proportion in which the payments were received including the partial refunds.